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Overwatch 2 Account Merge Button Not Working

What's going on with Overwatch 2 account merging?

Updated: Oct 6, 2022 12:53 pm
Overwatch 2 Main Menu with Account Merge Button

Merging accounts in Overwatch 2 is causing some players a lot of issues.

Since the game has shifted to free-to-play, Blizzard is encouraging everyone to merge their Overwatch accounts into one Battle.net account.

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Despite the ‘merge accounts’ button being accessible to most, several players find the feature is not working for them.

We take a look into the Overwatch 2 account merge button not working properly.

Overwatch 2 Account Merge Button Not Working

If the Overwatch 2 account merge button is not working, there could be a few reasons for this. Firstly, it’s most likely that the vast server load on account migration is causing your problems. Try closing and opening the game or waiting for thirty minutes before trying again.

There’s also the possibility that your account migration has already started. In this case, the button is supposed to display how far down the migration queue you are. There’s not much else to try but a restart or waiting.

If all else fails, you might need to contact Blizzard support. You’ll have to jump through a few hoops to convince Blizz you’re not a time-waster, but keep your eyes peeled for the ‘Contact Support’ button.

Overwatch 2 Account Merge Queue

Overwatch 2 account merge queue

Another huge aspect of the Overwatch 2 Account Merge system is the massive queue. Currently, some players are reporting as many as 140,000 accounts in the queue ahead of them.

You can check the progress of your merge by pressing the ‘account merge’ button again while it’s already in progress. This should flash up a bar that says how many people are ahead of you in the queue.

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The banner should also inform you which accounts are currently in the queue and which accounts are already merged. If you’ve got more than one account to go, it seems like it will take a long time before it’s finally finished.

Overwatch 2 Queues and Server Issues

You’re not alone if you’ve been experiencing some long delays getting into Overwatch 2. Since the game launched on 4 October 2022, it has been plagued with launch errors and huge queues to get into games.

It’s not uncommon to see queues as large as 40,000 people to get into OW2. Some users even reported being kicked out of the queue once they hit 0, meaning even longer wait times for those players. Things have been so bad Blizzard felt the need to apologize for the ongoing launch window chaos.

Things are certainly more stable now, but people are still plagued by random error codes and other in-game glitches. Part of the reason for the chaos was a series of DDOS attacks, which Blizzard confirmed on Twitter, which put a lot of strain on the already-overloaded servers.

Overwatch 2 Account Merge Button Not Working FAQs

Why is the Overwatch 2 account merge button not working?

If you are seeing the ‘merge accounts’ button but it isn’t doing anything, there are two possible reasons:

  • There is an error on Blizzard’s end that is causing the account merge process to fail. Restart the game or wait a while to see if it starts working again.
  • It’s possible that your account merge has already started, in which case, the button is supposed to display how far you are in the queue. If pressing the button doesn’t display your progress, trying the above steps of restarting your game or waiting a while to see if the error goes away.

Can I play Overwatch 2 without a phone number?

No. Right now, it’s impossible to play Overwatch 2 without a phone number attached to your account.

Previously, Blizzard intended to disallow anyone using a prepaid phone. However, after a lot of backlash on Reddit and Twitter, they have u-turned on this decision and will be allowing the use of prepaid phones in most regions.

Why do I need a phone number to play Overwatch 2?

According to Blizzard, the requirement for adding a phone number to your account was added to reduce spam and smurf accounts.

In some free-to-play games, people create secondary accounts that they don’t have any investment in so they can farm experience or troll other players.

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