How to Refund a Game on Steam – step by step guide

Buyer's regret? Here's how to refund a game on Steam

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As the most popular place to go for PC gaming, knowing how to refund a game on Steam is valuable knowledge. Steam is well known for pushing their platform to its very best, with high standards for user experience and dealing with customer complaints.

Refunding a Steam game falls into this category, with many people having a change of heart before (or even after) playing their new purchase. The most recent example of this is with The Last Of Us Part 1 on PC, which launched to overwhelmingly negative reviews after users around the world struggled to get it running smoothly.

Whether it’s their easy game activation process or their games sharing function, the processes Steam fine-tune are designed to make your gaming life much more enjoyable. They have an extremely generous refund scheme which gives users a chance to redeem a full refund on any game purchase if they meet Steam’s requirements. These requirements will be discussed below.

No matter the game, whether it be a frightening horror title, or something more akin to Stardew Valley, you’ll should be able to refund without any worries – as long as you meet all the conditions.

This article is going to walk you through the process in full. It’s a super easy process that requires you to request a refund via a simple step-by-step process. Let’s waste no further time and get straight into it.

Steam Requirements for a game refund

Before we get started on the actual process, it’s worth knowing whether or not you’re actually eligible for a refund. The following is a list of requirements you must adhere to to be able to request a refund.

A game is refundable when it has been purchased within the last 14 days. If you bought the game 15 days ago, unfortunately, you are not eligible for this process.

The game’s title you wish to refund must have been played less than two hours in total. Any more and you will break the rules of the refund policy and become none eligible.

The game you want to refund must not have been modified or transferred in any way.

As long as you stick within these soft guidelines, you will be eligible for a refund request. Now, let’s jump into the actual process.

How to refund a game on Steam

Step

1

Requesting your refund

Start by logging onto your Steam account. When inside your Steam, click the “Help” drop-down menu and select “Steam Support” from the options.

Step

2

Select what help you need

Once inside the Steam Support window, you need to navigate to the “Purchases” tab. You will see a list of options and games. If the game you want to refund is at the top, click the game, if not, find the purchases tab just underneath.

Step

3

Choose the game you want to refund

Once you click on the purchases tab, you will be taken to a list of your purchases. Who knew… Underneath the “Last six months of purchases” section, find the game you want to refund.

Step

4

Select the problem

Inside this section, you will be greeted with a list of options that relate to the game purchase you want to refund. Just select the “I would like a refund” tab again.

Step

5

Request a refund

On the next screen, Steam will give you two options to choose from. One will be a support option to fix any in-game bugs. The other is requesting a refund. Click on ‘I’d like to request a refund’.

Step

6

Select your refund type

Once you have requested your refund for the 19th time, you will finally be able to select the place you want the refund going back to. You can choose from your Steam wallet or your card that you bought the game on. Choose which one you would like and click to the next page.

Step

7

Finalizing your request

Now you will have the chance to alter anything you have requested. This page is a quick summary of your request and also a page that allows you to give some feedback on why you want a refund. Choose the reason you would like to receive a refund and select “Submit My Request“.

Step

8

Your receipt

The next page will be a confirmation of your request. It will state which game you have requested to refund and confirmation of your reference number and email address. At this stage, your process is complete. You will now how to wait for an email for the next steps.

Step

9

Receive a confirmation email

Once you have requested the refund, you will be sent a confirmation of your refund request by email pretty much straight away. The email looks something like this.

Step

10

Your game has been refunded

This email signifies the completion of the refund process. You now have to wait for Steam to consider your request. They will email you once the consideration period is over with a result of your request. Here’s what we got from Steam.

We received this email after a couple of hours and received the money immediately as well.

Final Word

That’s it, the complete process of how to request a refund on Steam. It’s a really easy one that rarely disappoints.

Any questions regarding the process, please feel free to leave a comment below, and we will answer them as soon as we can.