How to fix error code 397000 in Diablo 4

Kelsey Knowles

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The last thing players want to experience in the Diablo 4 open beta and early access is lobby servers not working and error codes. Since the official release of the Diablo 4 game, there have been many bugs when running Diablo game servers. Thankfully, there are a few ways to fix this problem. Follow this guide to fix error code 397000 in Diablo 4.

Diablo 4 – How do you fix error code 397000? 

The 397000 error code is when the lobby server is currently not available. This will happen when you try launching the Diablo 4 game, and it will inform you to check the version of your game. This will occur when you download a new version of a game that is incompatible with your version.

How to update to fix error code 397000 in Diablo 4

1. Close the Diablo 4 game and the launcher. 
2. After this, open your Battlenet account and click on the Blue gear icon that says Check for Update.
3. You may also have an update notification that you may have missed. 
4. Update the Diablo 4 game.
5. Relaunch Diablo 4 and the Battlenet launcher and log in.

Usually, Battlenet will automatically update your game to the latest version of the game. So if you’re receiving the error code 397000, try this option first.

How to change Nvidi PhysX Configuration to fix error code 397000 in Diablo 4

If the above solution does not work, try changing your graphics driver configuration. 

1. Launch the Nvidia control panel.
2. Search for 3D settings.
3. Select PhysX Configuration
4. Change your settings from auto to GPU.

If you are not experiencing a problem with the previous method, changing your GPU options should fix your compatibility issues. You can also try updating your graphics drivers since there may be a connection to the PhysX setting.

How to scan and repair files to fix error code 397000 in Diablo 4

There may be a few times when there has been an issue with your network settings, and there are corrupt or missing files. So, if updating and changing graphic settings do not work, you can scan and repair game files. 

1. Click on the blue gear icon on your Battle.net account and launch 
2. Select Diablo 4 and click on the options
3. Click on Scan and Repair
4. After the repair process is complete, you can relaunch the game.

 In addition to the solution above, check the server status on Blizzard customer support. There may be maintenance to fix other game-breaking bugs, which is not due to the game’s new update.