The Best Custom PC Builders as of 2019

Best Custom PC Builders as of 2019

Building your own gaming PC is great, isn’t it? You not only have the freedom to choose which specific parts you want, but you can also plan your upgrades ahead of time.

While this whole process may be exciting for those that are technologically savvy, it could be rather scary and even a little bit intimidating for those that aren’t.

But what if I told you that you can work with the best custom PC builders out there? PC builders who are experts in the field can piece together the custom computer that perfectly matches your room, personality, or is just your dream rig all through the power of customization.

DISCLAIMER: The names are arranged in alphabetical order because custom building is very subjective. This is why we’re naming several trusted custom PC builders.

Things to Consider when Choosing the Best Custom PC Builder

Before we discuss the names, let’s first look at the things that really matter when choosing a custom PC builder.

Cost

Ultimately, cost will be your first way of narrowing down all the PC builders we have on this list. It can be hard to find a price, or even range, considering there are a ton of factors that may affect the total cost of a build, such as shipping fees, custom paint, LEDs, warranties, etc.

But going in with a budget can make sure you don’t overextend yourself when you are trying to get your dream PC. As you compare different services and their costs, it might be a good idea to bust out a spreadsheet or, at the very least, a pen and some paper.

Warranty

I know I just alluded to warranties, but they are very important and people rarely give them enough attention.

Most of these companies only offer a 1-year warranty for parts and 3-years for labor but they can be extended depending on the type of system you ordered or possible warranty extension packages they may offer.

Customizability

It’s also worth noting how much you can customize the PC. We hate to say it, but there are so many websites, and so many things you can possibly customize, that we couldn’t possibly cover it all here. So, if you’re really serious about the details, you will need to check out some of the various sites to see exactly what you can customize.

Some of the companies mentioned below can customize every bit of the system from the chassis, hardware components, to the paint, while others are limited only to hardware and chassis, like Alienware.

Customer Service

Each custom PC builder has their own specific standard when it comes to customer service.

A personal experience may differ from one company to another but there are just some that have more positive experiences than the negative.

Also, we have a comparison table near the end of this article so you can check their respective service/answering hours and compare the fees/warranties.

Brand

Brand is the last thing you should worry about when choosing a custom PC builder since all of the below custom PC builders are among the most trusted names by many people from around the world.

Alienware

If it’s about custom PC builders, Alienware is no alien in the industry (get what I did there?). The iconic alien-inspired design isn’t all they have to offer, though. Under the hood, it’s packed exclusively with high-end hardware components. This means their products are expensive, but high-quality.

Almost all of their systems come with a 1-year warranty as a standard-- but they can be extended. Be warned, though, their one-year limited hardware warranty doesn’t cover phone servicing. However, in their eyes, this allows them to only provide customers the services they need instead of inflating the cost upfront to offset the cost of long term customer support, which you might never need or use.

Alienware’s prices vary greatly from custom setups, new setups, system fixes, troubleshooting, etc. Nevertheless, you get quality service no matter what type of support you choose to pay for.

Check out Alienware's Amazon store here.

AVADirect

AVADirect has been providing quality custom PC services since 2000.

They offer customization services that extend to complex systems such as: out-of-the-factory overclocking, custom water cooling loops, premium chassis paint jobs, and even premium cabling.

If you decide to get a custom PC with AVADirect, you are given a 1-year to 3-year warranty depending on the system and warranty purchased.

Their tech support is also one of their strong suits. They understand that not everyone is technically literate. This is why they make sure they hire only the best technical specialists and feed them with constant training to make them masters at configuring custom computers.

When it comes to pricing, AVADirect may be one of the cheaper-priced PC building companies overall, but remember that the costs vary, especially when it comes to custom painting.

CyberPowerPC

CyberPowerPC is known for producing very affordable premium-grade gaming PCs. In fact, they are one of the most popular PC building companies to date thanks to their very wide array of gaming PCs from different price ranges.

They don’t cut corners when it comes to warranties; most of the desktop systems they offer have a 3-year labor warranty. They also offer lifetime technical support which sets them apart from most of their peers.

While they definitely highlight their affordable gaming PC category, they also offer custom builds that may appeal more to hardcore gamers. Services offered range from basic overclocking, complex water cooling solutions, neat cable management, and paint jobs (their paint jobs aren’t the premium set by some of the others on this list, but they are still high quality.)

Check out CyberPowerPC's Amazon store here.

Digital Storm

Digital Storm have been building custom gaming PCs since 2002. Moreover, they not only make custom desktops, but also custom laptops and other setups, depending on the client’s specifications.

They have a 3-year limited warranty for labor and 1 year for parts. They offer a diverse warranty package and even a 6-year labor warranty and 4-year parts extended warranty, only for $499.

Much like CyberPowerPC, they provide lifetime tech-support and are open Monday through Friday from 9:00 am to 5:00 pm.

The services that Digital Storm offers are as varied as their warranty offers. You start by choosing whether you want a desktop, a workstation, or a laptop. You can then choose among the different systems they have from as low as $699 to a whopping $3,600+. Specific services aren’t limited within the basic building bundle but rather, they also do well in terms of water cooling configurations and even complex customization setups.

eCollegePC

eCollegePC is also known by many because of how affordable their custom PC builds are. Since their founding in 2000, they’ve made a name for themselves helping college students game with affordable, yet powerful rigs; which is undoubtedly why college is in their name.

While eCollegePC may not be as popular as the rest of the names on this list, the customer support quality, intelligent technicians, and the wide selection of cases makes them worth checking out.

Among the custom PC builders, they are one of the few that offers a 3-year warranty for parts and labor. They may be small but they are definitely worth your attention.

Falcon Northwest

Falcon Northwest was founded back in 1992, so you know they’ve been doing something right. While their service is more expensive, the commonly held belief is that it’s worth it.

The company also places a large focus on the exterior aesthetic of your rig. Not only do they offer the standard array of unique cases, they also use automotive-quality paint to come up with stunning designs and prints for the cases.

You can even have custom artwork done, although you will have to work with them to get an exact price estimate.

They also offer lifetime tech support that will cater to your needs from 9 AM to 6 PM Pacific Time 7 days every week. They offer a 3-year parts and labor warranty except for the Talon.

Buyers also have the opportunity to get their money back within 30 days if they aren’t satisfied with the performance of the rig; however, the cost of any artwork is non-refundable.

iBuyPower

The list of custom build PCs on the iBuyPower website is more geared towards users who know about computers than some of the other options on this site. This gives them an unique share in the market.

iBuyPower provides a standard 3-year warranty for labor and 1-year warranty for parts. However, they are also known for offering 4-year and 5-year extended warranty for parts. It should be noted that you will have to contact them to buy an extended warranty.

When you purchase from iBuyPower, you are automatically given a 30-day money back guarantee. But keep in mind that they don’t cover the shipping and handling. Moreover, this also is subject to a restocking fee of 15%.

Check out iBuyPower's Amazon store right here.

Maingear

Maingear is a trusted custom PC builder that is well known because of how well they treat their customers.

Parts are covered for 1 year on all systems and it will then cost you $99 for a 2-year extended warranty or $199 for a 3-year extended warranty.

If you want a high-end custom built PC, the prices also differ. If you want to go with a high-end PC warranty, prices start at $199 and could go as high as $399. These warranties also range from virtual on-site, phone support, remote diagnostic software, and the list goes on.

They are ready to serve from Monday to Friday every 10 AM to 7 PM EST. On Saturdays, they also cater to a customer’s needs from 10 AM to 5 PM EST.

Should there be problems with the unit within 30 days, you can get your money back but you are subject to a 20% restocking fee. The paint and shipping cost, along with orders that are over $5000, will be excluded from the 20% restocking fee.

OriginPC

Origin PC is among the most popular PC building companies that enthusiasts trust. They have been producing quality custom PCs for years.

The company offers a variety of warranties, ranging from one year, two years, and three years parts warranty-- and even free shipping warranties. But this excludes the software, the accessories, as well as any damages that are far beyond the company’s control, like natural disasters and such.

Their staffs are so skilled that their systems can be overclocked up to 5.2GHz - guaranteed safe. These are put through an intensive three-day stress test to ensure that it is ready for you.

Like most well-known custom PC builders, they offer a 30-day money back guarantee. And like Maingear, they also subject a restocking fee but only 15%. Also, like any custom builder, paints and services aren’t refundable.

The fees for their services differ and it depends on whether or not you go with extensive color options or go with pre-designs. You can also have your custom design, but the cost will depend on the level of complexity and whatnot.

Puget Systems

Puget Systems is located in Auburn, Washington. They focus on providing their consumers with high-quality builds that range from basic use, gaming, to server computers-- and even laptops.

Their customer service staffs are known for being accommodating and knowledgeable. Loaded with professional knowledge about a range of computer products, they always offer the best-fit computer whether you want a basic computer for personal use or one that will be used for servers.

What makes Puget Systems a choice for many is the fact that they focus on building computers with actual computer parts-- not a jet engine (which is ironic since their name references the Puget sound). In fact, this is what made them popular as they are known for building very quiet systems with high-quality fans and soundproofing.

Reliability is yet another thing they provide. They do intensive tests to ensure that the rig will last. They use software and hardware to pinpoint the heat maps and determine how many fans the system really needs.

If you know nothing about computers and you want this to be silent at the same time, you can rely on Puget Systems.

Velocity Micro

Velocity Micro is just like the rest of the best custom PC builder websites out there. They do the building by hand and they make sure these are tested out through a rigorous testing process.

They are very specific when it comes to testing and even included a 200-point checklist on top of 60 cycles of testing to ensure that the system is ready to take on any challenge.

What sets them apart from the rest of the bandwagon is their lifetime in-house tech support. Because of this, there won’t be any miscommunications between you and the tech support over the phone.

Furthermore, they are available from 11 AM to 8 PM EST on Mondays to Fridays. Keep in mind that 24/7 emergency support will only cater to problems that keep the PC from working, such as system failure and boot failure.

As for warranties, Velocity Micro offers a standard 1-year warranty for parts and labor and then a 2-year or 3-year extended warranty whose cost depends on whether or not you have a high-end or a low-end system.

Also, they provide a 30-day money back guarantee, subject to a 15% restocking fee like Origin PC.

Xidax

What really sets Xidax apart from most of the custom PC builders industry is their lifetime warranty on parts and labor for their desktop systems.

However, the warranty excludes AMD video cards since these come with a limited 2-year warranty. Aside from that, their liquid cooling components also are covered separately with a 1-year warranty.

If there are defective components, they usually replace them with new, used, refurbished, or comparable parts. Should the component be too damaged for further repairs, Xidax will then issue an in-store credit instead.

The return policy is where things start to feel stingy. Though they offer a lifetime warranty on parts and labor, returns are exclusively at the discretion of Xidax. They do offer a 45-day money back guarantee if you are approved, which is subject to 20% as restocking fee on top of $75 per day rental fee.

Comparison Table

Comparison table between custom PC
Custom PC BuilderWarrantySupport/Answer Hours
Alienware-Logo1 yr for parts & labor (can be extended)Monday - Friday
5:00AM - 3:00PM EST

Saturday
5:00AM - 11:00AM EST
AVADirect-Logo1-3+ yrs (depending on the system)Monday - Friday
8:00AM - 6:00PM EST
CyberPowerPC-Logo1 yr for parts; 3 yrs for laborMonday - Friday
9:30AM. - 11:00PM PST

Saturday
12:30PM - 6:00PM EST
Digital-Storm-Logo1 yr for parts; 3 yrs for labor (can be extended)Monday - Sunday
12:00PM - 8:00PM EST
eCollegePC-Logo3 years parts & laborMonday - Friday
9:00AM - 6:00PM EST
Falcon Northwest-Logo3 years parts & laborMonday - Sunday
12:00PM - 9:00PM EST
iBuyPower-Logo3 yrs labor;
1 yr parts
Monday - Friday
11:30AM - 8:30PM EST
Maingear-Logo1 yr parts; labor & phone support is freeMonday - Friday
10:00AM - 7:00PM EST

Saturday
10:00AM - 3:00PM EST
OriginPC-Logo1 yr - 3 yrs parts, lifetime labor serviceMonday - Friday
9:00AM - 10:00PM EST

Saturday - Sunday
11:00AM - 7:00PM EST
Puget-Systems-Logo1 yr parts; lifetime laborMonday - Friday
6:00AM - 6PM EST
Velocity-Micro-Logo1 yr parts;
1 yr labor
Monday - Friday
8:00AM - 5:00PM EST
Xidax-LogoLifetime Parts & LaborMonday - Friday
9:00AM - 10:00PM EST

Saturday - Sunday
11:00AM - 7:00PM EST
Overclockers-Logo3 years parts & laborMonday - Friday
8:30AM - 5:30PM GMT

Saturday
9:00AM - 5:00PM GMT
Scan-Logo1 year parts & laborMonday - Friday
9:00AM - 10:00PM GMT

Saturday
10:00AM - 6:00PM GMT

Sunday
10:00AM - 4:00PM GMT
Chillblast-Logo2 years parts & laborMonday - Friday
9:00AM - 5:30PM GMT
PCspecialist-Logo1 yr parts, 3 years laborMonday - Friday
9:00AM - 8:00PM GMT

Saturday
9:00AM - 5:00PM GMT
Aria-PC-Logo1 year parts & laborMonday - Friday
9:00AM - 5:00PM GMT

Which Custom PC Builder Did You Choose?

Now that you have an idea which custom PC builder is best for you, it should be easier for you to pick one and get the PC of your dreams.

Have any experience ordering from one of these guys? Or got another hat in the ring? Well, tell us about it in the comments below. We’d love to hear about your experiences!

23 Comments

  1. Glutensensitivity says:

    Juzel Albert Padilla, thanks so much for the post.Really thank you! Keep writing.

    1. Juzel Albert Padilla says:

      Hi, Glutensensitivity! The pleasure is mine! 🙂

  2. Alan Hoppen says:

    I’ve bought two CyberPower PC’s, one in 2010, another in 2016. Both are great machines, and a lot cheaper than any other company, by far. Price them out and you’ll see. Haven’t had any problems with the 2016 one. Had to replace the power supply on the 2010, which CyberPower did with no problem, under warranty.

    1. Juzel Albert Padilla says:

      Hi Alan! How are you? That’s good to hear! It’s also why we have them on our list. They’re really good. 😉

  3. Bryan says:

    Xidax. Got my PC today. It lasted two hours then wouldn’t boot. Just a black screen. Sent it back for them to get it right. Disappointed thus far. Let’s see if they make it right.

  4. Jafrul says:

    Hey nice job on the informative pc companies. How about your thoughts on Pc Specialist? Which would you recommend out of all of these?

  5. Turner says:

    I got mine from CyberPower back in 2016 and still have it today. About to upgrade since it’s now 3 years old but I will be going back to CyberPower since I never had any issues with my last purchase from them.

  6. JJ says:

    I just received my laptop from Cyberpowerpc dead on arrival. After multiple calls then deciding to return laptop they stopped answering my calls put me on hold then end the call, really not happy with them right now.

  7. Hypersphere says:

    Puget Systems built a workstation for me a few years ago. I was very positively impressed by their customer service, both before and after the sale. They also provided a binder with detailed instructions and test results, including thermoimaging. In addition, they sent along a box with spare parts.

    This time, I am looking at eCollegePC. They got back to me right away with advice, and they have all the components in stock in order to ship within a week of my placing the order.

  8. Ken says:

    Nice article, personally I feel you provided a little less information about Maingear than the other companies, but you still got your point across. We needed a high end machine for solar engineering, so we took a chance with Maingear, mainly because they are relatively close to us. Had a minor issue with the order/delivery process but they answered the phone quickly and resolved the issue, and made it right. Since then I have ordered 3 more desktops and am waiting for our first laptop to arrive. In the next few months we will probably be ordering 3-5 more machines from them. The build quality, cable management, and products used are top notch. We have used computers from other big name vendors and dealing with support from some of them has proven to be more costly in time than the computer is worth… still waiting for that return box HP!

  9. James crowley says:

    Digital Storm is amazing. Customized everything. 2014 pcmachine still no issues. 2018 pc machine amazing. 2019 Nova laptop will advise. Consistency is key and they never let you down. NEVER

  10. Bob Dye says:

    I’ve contacted three of those you list. Only one has responded via chat. Nothing from the others. It’s early, just the first day, but I would have hoped for something faster.

    1. Bob Dye says:

      I should mention that I love your article. It named companies that I did not know existed. Thanks for the good work

  11. Darren says:

    Digital Storm, purchased custom gaming laptop 5 years ago, still using it. Many of my friends have purchased from them, very reliable company, very solid computer components.

  12. charles jonas says:

    I am looking at Cyberpower or CLX and was wondering if you could tell me what you know about them?

  13. Andrew Roth says:

    eCollegepc built a rig for me in 2016 and it works as well today as it did on arrival. Customer support was intelligent, prompt, and to the point. Would use them again.

    1. David George says:

      I am very likely to order a machine from them very soon. Glad to hear this.

  14. David George says:

    You don’t talk about pricing or selection of components at all. Puget is very expensive. AVADirect and eCollege are very similar in terms of pricing and selection of components (both great). Digital Storm and Xidax are primarily oriented toward gamers (not me). I disagree completely with this statement: “Velocity Micro is just like the rest of the best custom PC builder websites out there.” They are not. Their selection of components is extremely limited. For example, no Gigabyte motherboards or Corsair PSUs? No excuse for that.

  15. Charles Jarman says:

    I spent 3 weeks selecting a custom PC maker from your articles and designing the system I wanted. I picked Cyberpower, which was a huge mistake. I ordered a $2600 computer today and cancelled the order after dealing with their totally incompetent sales and service. I didn’t see any mention on their site that a lot of parts are OEM, which is totally unacceptable. I asked several questions after I ordered the PC, and a monkey in a hurricane could have given better answers. It was obvious that no one actually read my questions. I give that company a total zero and feel others should beware.

  16. Charles Jarman says:

    Comment #2. When I called to cancel my order with Cyberpower, I asked the person I talked to why they didn’t ask why I was cancelling the order. He said his job was to cancel orders and nothing else and he could care less why. I ordered all the parts and will build the computer myself; my 4th build.

    1. Shaun Conroy says:

      Hi, Charles, it sounds like you have had a terrible experience there. It is good to hear you managed to sort this issue, get your money back and build your own computer. Hows the new PC running?

  17. JC says:

    Had a terrible experience with Cyberpower, currently working on getting a refund on an expensive system that came damaged and defective. Customer service said they would not replace parts. Extremely aggravated and unsatisfied. Do not go with cyberpower.

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