Troubled monitor brand Dough look to make amends with new wave of refunds
Can Dough - or Eve as you may know them - win back some support?
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Monitor brand Dough, formerly known as Eve, has definitely had some rocky product launches since starting up a number of years ago, and their reputation took a beating along the way. However, it looks like they are trying to make amends with some official communication and, more importantly, refunds. In an attempt to amend their poor brand perception, they have taken to Reddit to address the disgruntled community of assumingly former Dough/Eve believers.
In the past, we’ve even been able to review one of their Spectrum monitors, one product which had a far from spotless launch, and we still see plenty of complaints dotted around the internet about the brand’s reliability. Especially with a number of promised displays not yet hitting the market. Time to catch up with the brand and see if anything has changed for the better.
Dough take to Reddit to post new refund form
There are plenty of customers out there claiming to have never received their Eve/Dough monitor, so it’s definitely no coincidence. The fact that there is a Reddit community often highlighting issues and bad experiences with the brand doesn’t exactly paint a pretty picture. Despite that, Dough jumped into a busy thread ‘Reporting on Dough Monitors‘ to give their response to the ongoing issues regarding shipping and refunds. Lewis White put together this detailed report on the brand’s reputation; you can read more about it on the Stealth Optional site.
According to the official account u/dough_tech, they cannot deny the challenges they’ve faced when it comes to fulfilling orders and issuing refunds. Despite this, they claim that ‘less that 1%’ of customers have any problems with them. Responses to their statement haven’t exactly been the warmest or most trustworthy given their past, even if they have offered a new refund form to try and solve any outstanding problems.
If you have the time, be sure to check out the full comment thread here – where you’ll find many more back and forth replies. In fact, we have seen a few mentions of refunds finally being processed, though it seems that there are still many delays and plenty of doubt around for the time being.
Dough monitor production history
Refunds are still outstanding dating back to their Eve V tablet, which initially released way back in late 2017. While that still needs resolving fully, it looks like the company will continue its focus on gaming monitors instead. Amidst all the problems, they have have started shipping their latest Spectrum QHD 280Hz monitors, though the promised 144Hz version is nowhere to be seen. This is unfortunately a recurring theme, as prominent Reddit user and moderator u/kirkle8 has highlighted.
As you can see, plenty of delays and straight-up cancellations have delayed the Dough/Eve team over the years. This, among the trouble getting customers’ money back quickly (or at all), has caused plenty of backlash for the troubled company.
Is Dough improving its reputation?
As Dough look to grow as a company, their past reputation has definitely been holding them back. They do claim that they’ve managed to reach a stage where they can ship orders within 48 hours and launch through retailers globally. However, no matter how much they wish to grow, long-standing problems with past orders and customer refunds will hold them back. It’s nice to see them addressing these issues, even if you may think it’s too little too late.
We believe they have a long way to go if they want to rebuild any strong support from customers, and processing every single outstanding refund request is a key part of that. When you consider the fact that none of their displays have been released on time, and plenty more have seemingly ceased development, it’s hard to have too much faith.
